![]() ![]() ![]() ![]() Specific autoresponder examples to handle multi-channel conversations □.An introduction to automated reply messages and multichannel auto responder □.In this article about automated reply messages, you'll get: People now want convenience and efficiency, so businesses must take advantage of digital communication channels. Not taking them into account could lead your company to poor customer service.Īutoresponders, also known as automated reply messages, are useful in multiple situations. Nevertheless, other channels such as messaging apps and live chat are growing fast. According to Kinsta, email is a top 3 distribution channel for both B2C and B2B marketers. Even more, reactivity has become a key asset when building a great brand identity.Īs 34% to 44% of companies already use AI to augment their customer service, it is believed that automation is becoming a key asset in the customer service field.Įmail is still a channel that is highly used when contacting businesses. For any business, strong communication with customers and leads is a pillar of good relationships. ![]()
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